Mindlance

Job Title: Customer Service Representative

Type: 3 + Months

Location: Austin, TX

Job Description:

Call center environment, incoming calls

Must have good communication skills. Must be able to annunciate well

Healthcare experience ideal

Good Data Entry Experience

Good Phone to Pen Phone to Computer dexterity

Theses CSR’s also support the sales team in selling Medicare Supplement as this is the New Business Department

Receives requests by mail, telephone, or in person regarding insurance claims/policies

Responds to inquiries from policy holders, providers and/or others for information and assistance

Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

Mails or routes claim forms and supporting documentation to various units for final processing.

Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

May seek assistance with complex customer services issues

Skills: Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.

Education: High School Diploma or GED preferred